Privacy Policy Star888 — Personal Data Protection for Malaysia Members

Star888 values the privacy of every member who uses our platform. This Privacy Policy ("Policy") describes the types of personal information we collect when you register and use the star888 platform, how we use it, who can access it, and how we protect it.

This policy applies to all users of the star888 platform, including website visitors, Android and iOS mobile app users, and anyone who contacts our customer support team through any channel.

We operate in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international data protection best practices. This means we only collect data that is genuinely necessary to provide the services you request, and we do not retain it longer than needed.

Star888 collects your personal data through several different methods, depending on how you interact with our platform. The following are the categories of data we collect:

We do not collect sensitive data such as medical information, religious beliefs, or political views unless you voluntarily provide it in the context of a complaint or special request. Such data is handled with a higher level of protection.

The personal data we collect is used solely for legitimate platform operations and to enhance your experience as a star888 member:

• Account management: Create and maintain your account, verify identity (KYC) and manage promotional eligibility.
• Transaction processing: Process deposits, withdrawals and other financial transactions securely and efficiently.
• Security and fraud prevention: Detect and prevent fraudulent activity, money laundering and any misuse of the platform.
• Service communications: Send important notifications about your account, transactions and policy changes that affect you.
• Platform enhancement: Analyse usage patterns in aggregate (not individually) to improve the functionality and user experience of the star888 platform.
• Legal compliance: Fulfil legal and regulatory obligations applicable to our platform's operations.

We do not use your data for automated decision-making that has a significant effect on your rights without appropriate human oversight.

Star888 operates on the principle that your personal data belongs to you. We only share data under the following limited circumstances:

• Service providers: Third-party companies that assist us in operating the platform, such as payment processing providers, IT infrastructure providers and customer support service providers. All such parties are bound by strict confidentiality agreements.
• Game providers: Information required to operate games, including eligibility verification and betting history, is shared with our licensed game providers.
• Legal authorities: If we receive a valid court order or request from law enforcement authorities, we may be required to disclose certain information.
• Fraud prevention: In cases of suspected fraud or money laundering, we may share information with the relevant law enforcement authorities.

We continuously invest in security infrastructure to ensure your personal data is protected at all times. Key security measures we employ include:

• Transmission encryption: All communications between your browser or app and the star888 servers use TLS 1.3 protocol with AES-256 encryption.
• Storage encryption: Sensitive personal and financial data is stored in encrypted form on our servers.
• Layered access controls: Only specifically authorized personnel with a clear operational need may access member personal data. All access is logged and audited.
• Continuous monitoring: A 24/7 monitoring system oversees all platform activity to detect any unauthorised access attempts.
• Regular security testing: We conduct regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection under all circumstances. We encourage you to do your part by using a strong password and enabling two-factor authentication (2FA) on your account.

Star888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session management, and security. Without these cookies, the platform will not function properly.
• Functional cookies: Save your preferences such as language, theme and display settings so you don't have to reconfigure them each time.
• Analytics cookies: Helps us understand how users interact with the platform in aggregate, without identifying any individual personally.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

Under Malaysia's PDPA and international data protection best practices, you have the following rights regarding your personal data held by star888:

To exercise any of the above rights, contact the star888 customer support team via live chat on the platform. We will process your request within 30 business days.

Star888 retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a reasonable period thereafter.
• Financial transaction data: Retained for a minimum of 7 years for legal compliance and financial audit purposes.
• Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
• Technical data and system logs: Retained for 12 months for platform security and analytics purposes.

When data is no longer needed and there is no legal obligation to retain it, we will destroy or anonymize it in a secure manner.

The star888 platform may contain links to third-party services, including game providers. This Privacy Policy applies solely to the star888 platform itself.

When you interact with games provided by third-party suppliers within the star888 platform, the minimum data required to operate those games may be shared with the relevant supplier under binding data protection agreements. We encourage you to read those suppliers' privacy policies if you wish to understand their data practices in more detail.

The star888 platform is intended for adult users aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.

If we find that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the associated account. If you become aware that a minor has registered an account on star888, please contact our customer support immediately.

To learn more about the additional protection measures we provide to help players play responsibly, please visit the Responsible Gaming us.

Star888 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The latest version is always available on this page.

For material amendments that significantly affect your privacy rights, we will provide reasonable notice via in-platform notification or email to the address registered on your account before the changes take effect.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please contact the star888 customer support team via live chat within the platform, available 24 hours a day, 7 days a week.

We will respond to any privacy-related enquiry within 5 business days. For more serious complaints involving a data breach, we will acknowledge receipt within 24 hours and provide an update on the investigation within 15 business days.

For other related policy pages, please visit:

• star888 Terms and Conditions — full platform usage guidelines.
• Responsible Gaming — tools and resources for healthy play.
• FAQ — answers to frequently asked questions about the platform.